What is your delivery and shipping policy

Please see here.

Which delivery companies do you use

Products are always shipped with premium couriers DPD, who provide detailed tracking.

Where do your parcels ship from?

All UK parcels ship from our warehouse in Northern Ireland. This allows easy access to UK and EU markets.

My delivery is taking longer than expected - what can I do?

If your tracking information hasn’t updated in a few days, please get in touch by via contact us or emailing and we’ll look into this further for you. Don’t worry, if you’re in a rush we’ll do everything possible to help.

How can I track my order?

You’ll receive a shipping confirmation email and this will include all tracking information for your order.

Can I alter my shipping address after checkout?

Please contact us or email and we’ll do our best to help you out. We aim to dispatch all orders as quickly as possible so please check your address before completing your order.

What countries do you ship to?

Stubble & Co ship worldwide, with the exception of any country that or couriers are unable to deliver to (e.g. Russia, Afghanistan, Iran and Iraq).

Please contact us if you are unsure having proceeded through checkout.


What is your returns policy?

We want you to be happy with the quality, look and functionality of your product. If you’re not happy for any reason, you can return your bag for a full refund. We have an extended returns period of 100 days.

We can’t accept a return if it arrives used or damaged due to improper packaging. Preferably return in the original shipping box.

How do I request a return?

Either contact us or email us at with your order number and we’ll send you a link to create a prepaid return label.

Do I need to pay for return shipping?

UK and Ireland returns are free.

How long will my return take to process?

Returns are processed within 5 working days.

If you haven't heard from us and you’re concerned, please get in touch or email with your return tracking number and we’ll try to speed things up.

I am waiting for my refund.

Refunds take 3-5 working days to appear in your bank account. If you have any concerns, please contact your bank and they’ll be able to help.


Can I change my order or add items to my order after checkout?

Of course. If your order hasn't been dispatched, please get in touch or email us at and we’ll change any details for you.

How do I cancel my order?

We’ll be able to cancel your order if it hasn’t shipped. Please get in touch with us as soon as possible.

I've cancelled my order, when will I get my money back?

If you've paid for your order via PayPal, the funds will go immediately back into your account. If you paid via debit or credit card, it can take 3-5 working days for the card issuer to get your money back to you.

Help! I'm missing an item from my order.

We’re very sorry to hear this. Some products may be dispatched in two boxes and can sometimes be separated during delivery. If the other item doesn’t follow soon after the first get in touch or email us at and we’ll correct this right away.

Help! I've received the wrong item(s).

We’re very sorry to hear this. Please get in touch or email us at and we’ll get this sorted for you.

I am experiencing an issue placing an order, what can I do?

Please make sure your delivery address and billing address are correctly inputted, it can also help to use a different card or Paypal. If you’re still experiencing issues, get in touch and we will help you place your order.

How do pre-orders / presale work?

Pre-ordering allows you to reserve an item before it’s available. We’re a small company and produce small productions at a time. This ensures we can stay on top of quality control, so sometimes we find ourselves a little short.

Dispatch dates can be found on the product page for the pre-ordered item. If you're unsure, please contact us or email us at and we can confirm this for you.

When is payment taken for my pre-order?

We take payment when you place your pre-order. Of course, if you change your mind or wish to cancel before your pre-order is fulfilled, that’s not a problem. Get in touch with us and we can change any details.

Can I purchase other products with a pre-order item?

Of course! We’ll usually hold all items until your whole order can be fulfilled, but get in touch if you’d like the other items quickly.

Can I update the address for my pre-order?

No problem at all - get in touch and we’ll amend this for you.

Will I be kept up to date with the progress of my pre-order?

Definitely! We aim to keep all of our customers updated with any changes to delivery dates.


Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at